Refund & Returns Policy

Last updated: 31 August 2026. This is a general template and has not been reviewed by a lawyer — please adapt it to match your actual process before relying on it.

1. Perishable goods

Our juices are fresh, perishable food. For food-safety and hygiene reasons, once a bottle has been delivered we cannot accept it back or offer a refund simply because you changed your mind — this is a standard, legally recognised exemption for perishable goods (Article 16(d), EU Directive 2011/83/EU).

2. When you ARE covered

We will offer a full refund or free replacement if:

• Your order arrives damaged, leaking, or spoiled in transit
• You received the wrong item(s)
• Your order never arrives

3. How to claim

Email support@greenjuce.shop within 48 hours of delivery with your order number and a photo of the issue where relevant. We'll get back to you within 1–2 business days.

4. Refund method

Approved refunds are issued to your original Stripe payment method, typically within 5–10 business days.

5. Order cancellations

If you need to cancel, contact us as soon as possible — we can cancel free of charge before an order has been pressed and packed for shipping.